Associate Account Manager

The Associate Account Manager will enable revenue growth and revenue retention by working directly with Enterprise Client Leaders (ECLs) across EMEA region. The associate will enable ECLs to approach client discussions with relevant insights, and to handle ongoing results, risks, and issues to ensure the highest quality client service experience for our Enterprise Clients.

This exciting opportunity offers impact with senior management of our most complex clients, working with your fellow analysts across the globe, you will be exposed to challenging projects and will have the opportunity to work with colleagues across Aons geographies and solution lines, heightening your exposure within our global business.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Responsabilities:

• Work with ECL on a specific set of clients, ensuring overall understanding of client dynamics, priorities, and opportunities, with a focus on opportunity development and net new sales
• Serve as central coordination point for client teams, working with ECLs to lead deliverables and follow ups, and serve as an internal point of coordination for key client development strategies
• Undertake regular research and reporting on client activities through review of publicly available information like earnings calls/annual reports and internal tools.
• Creation and management team deliverables (both internal and external), for example: client discovery meetings, new business proposals, annual review, client planning, relationship mapping, etc.
• Liaise with Global Sales & Marketing Support (GSMS) team, Enterprise Client Group (ECG) Super Users and Pursuit & Creative team (PaC) representing teams
• Review and prioritize data and industry insights from internal and external sources on behalf of client team, share information (such as client news, client results, sector news, thought leadership that could impact the client or their sector) in a timely and consistent basis across client teams
• Work closely with Enterprise Client Analysts in other regions to define and improve ECG processes, deliverables, and insights, proactively raising opportunities
• Performs day-to-day execution and task completion; provides frequent status updates to ECLs, and responsible for timely completion of assigned tasks
• Identifies and resolves customer concerns or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
• Responds to emails promptly and proactively; handles client team and other internal teams responses for timeliness/accuracy
• Communicates effectively with internal partners for analysis/ resolution of sophisticated issues or project impacts
• Encouraged to serve as back-up support (even if not directly aligned) for other Analysts in the region
• Supports maintenance of documentation/training; assists in the delivery of training
• Actively seeks additional knowledge of department, tools, and systems

Job Requirements:

• Bachelors degree
• Excellent Microsoft Office skills (Excel, PPT, Word, etc.)
• Hard-working self-starter who can balance multiple projects, follow-ups and ultimately deliver projects and assignments on target and on time within a fast-paced environment
• An attitude towards growth: sales, client relationship management or similar, as well as aspirations to continue developing skills and experience in this space

- A problem solver - crafting simple solutions to complex problems, data-savvy

• Strong ability to work closely with other colleagues, accepting new ideas and working with others to innovate in real time
• Ability to independently access, review and analyze financial statements, commentary, press releases, etc.
• A creative problem solver who brings new points of view and is comfortable challenging the status quo
• Business insight and curiosity
• Project or account management experience
• Excellent verbal and written communication skills, organizational and relationship skills
• Proven responsiveness to colleague and leadership requests
• Proficient English (C1)

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

NB. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement