User Experience (UX) Researcher

We have an exciting opportunity for you to join our Marketing team as a User Experience Researcher.. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someones day, and this is just part of our story. Were a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. Weve made logistics and warehousing a science fuelled by innovation. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and lets write our next chapter together. What you will be doing:

• Research Planning & Strategy: Develop research plans that align with business goals, including identifying key research questions, selecting appropriate methodologies, and establishing timelines.

• Conduct User Research: Plan, execute, and analyze a variety of research methods (e.g., usability testing, user interviews, surveys, contextual inquiries) to understand user behavior, motivations, and needs.
• Synthesize Findings: Translate research data into actionable insights, personas, journey maps, and other documentation to support product strategy and design decisions.
• Collaboration & Stakeholder Communication: Work closely with cross-functional teams, including service designers, customer journey owners, and developers, to communicate research findings and advocate for user-centered design.
• Prototype Testing & Iteration: Design and test low- and high-fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.

What do you bring with you:

• Empathy & User-Centric Mindset: A deep understanding of and empathy for user needs, and the ability to translate this into actionable design improvements.
• Proficiency in Research Methods: Expertise in both qualitative and quantitative research techniques, including usability testing, A/B testing, ethnographic studies, and more.
• Prototyping Skills: Proficient in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration.
• Strong Analytical Skills: Ability to interpret complex data and draw meaningful conclusions that drive decision-making.
• Effective Communication: Excellent verbal and written communication skills to present findings clearly and persuasively to diverse audiences.

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - were ready to invest in your development. Join FedEx.

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